ECHCS awarded Most Improved Inpatient Experience - VA Eastern Colorado Health Care System
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VA Eastern Colorado Health Care System

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ECHCS awarded Most Improved Inpatient Experience

Gregory Crenshaw (left) and Director Michael Kilmer

Veteran Experience Officer Gregory Crenshaw (left) and Director Michael Kilmer (right) accepting award virtually in the concourse of the Rocky Mountain Regional VA Medical Center.

By Brandy Morrison
Wednesday, August 19, 2020

VA Eastern Colorado Health Care System (VA ECHCS) was recognized by the Veterans Experience Office in partnership with the Veterans Health Administration as the most improved VA for inpatient experience in fiscal year 2019.

Across the United States, there are 170 VA Medical Centers. Through the Patient Experience Symposium, there were only six facility awards presented to those sites with the largest improvement and or top performers in patient experience. This is a monumental win for the Veterans and employees who choose VA ECHCS.

Accepting the award on behalf of VA ECHCS, Director Michael Kilmer said, “Changing our Veteran’s perception at the VA and winning over their hearts and their minds by delivering the best experience to them, their families and caregivers was our goal.” This is a commitment that Kilmer stands behind and one that he is devoted to seeing further increases in patient experience and satisfaction across the entire health care system.

Gregory Crenshaw, VA ECHCS Veteran Experience Officer attributes the increased inpatient satisfaction scores to the men and women who care for our Veterans, as they led the charge with their desire to change the culture, increase communication and continue to provide compassionate care. Crenshaw summarized his beliefs by stating, "We will continue to make a difference with those we serve, both internally and externally."

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