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VA Eastern Colorado Health Care System

 

Customer Service

Patient Experience Liaisons

Our Patient Experience Liaison program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled Patient Experience Liaisons listed below who will be eager to help you with your concern in a timely manner.

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Tony Barnes

Chief of Patient Experience Liaisons
303-399-8020 x4607

 
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

If you have a compliment, suggestion or concern regarding your care, first speak with your treatment team. Your treatment team includes your doctor, nurse, social worker, dietitian, pharmacist, chaplain, therapist and other professionals associated with your medical care. If you feel your concerns are not being addressed by your treatment team, you may contact a Patient Experience Liaison.

For a listing of additional contacts, please visit our phone directory.

Denver Patient Line: 303.393.4607
Colorado Springs Patient Line: 719.227.4074
Pueblo Patient Line: 719.584.5078

Please leave a message with the patient’s last name, last 4 of SSN, and a brief description of your concern. A Patient Experience Liaison will return your call as soon as possible. Please be aware we research all issues prior to returning calls to prevent additional wait times and offer solutions as quickly as possible.

Patient Feedback Tools

We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.

Veteran Comment Boxes

The Director is interested in hearing from veterans about their experiences and the care you receive while in an Eastern Colorado Healthcare System facility.  Please take a moment to complete a "Veteran Comment" form and place it in one of the many comment boxes throughout the facility.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.